IT Help Desk

IT Help Desk

- Request Assistance
- IT Self-Service (For testing only)
To report a server outage

Please consult http://docs.rice.edu under "IT Announcements" to see if Information Technology is already aware of the outage.

If possible, please create a new request for help and include the word "URGENT" in the summary description OR email helpdesk@rice.edu and include the word "URGENT" in the subject line.

During business hours please call the Help Desk at 713-348-4357 to report the outage.

After business hours please call the Operations Desk at 713-348-4989 to report the outage.

Request Assistance

Create a new request for help online.

Review or change an existing request.

Email your new request to helpdesk@rice.edu.

Search our online tutorials or browse the IT web site.

Remote Assistance

The Bomgar (remote Assistance) application allows a consultant to connect to your computer remotely. You must be on the phone with a consultant to use this service.

Submit one of the most common requests …

AV Events Reservation

Mailman Mailing List Creation

Network Port Activation

Paper Request for College Lab

OwlSpace Course Site

OwlSpace Collaboration Site

OwlSpace Help Request

Get IT Support

IT Help Desk: Monday – Friday, 9 a.m. – 5 p.m.

Phone at 713-348-HELP (713-348-4357)

Location: Mudd Building Room 103