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Request for IT Service & Support

Critical Service Headlines
If you are experiencing issues check this webpage for critical notices.

IT Service Request 

New request - Complete form to create a ticket for a new IT service request. 
Review or modify - Check or modify an existing ticket
Email to:  helpdesk@rice.edu | Use your @rice.edu email to generate ticket.
Online Tutorials - IT DIY section offers how-to documentation on many topics.

Bomgar  Bomgar SessionYou must be on the phone with support specialist unless instructed otherwise.


Quick Links
NetID Password Reset 
Owl Space Login
Webmail Login 
Google Mail (Undergraduates only)
Google Calendar

IT Support

Classroom / Lab Support
Hours: Monday – Friday | 7:30 a.m. – 6 p.m.
Phone: 713-348-4989

IT Help Desk:  
Hours: Monday – Friday | 9 a.m. – 5 p.m.
Phone:  713-348-HELP (713-348-4357)
Location:  Mudd 103
Email:  helpdesk@rice.edu

IT Forms:

AV Events Reservation
Mailman Mailing List Creation
Network Port Activation
Paper Request for Colleges and Library
OwlSpace Collaboration Site Request
OwlSpace Help Request
RCSG Resources