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Campus Services provide front-line technology support services to enhance the University’s mission and goals related to research, teaching & learning, and scholarship through individual consultation and communication with faculty, staff, and students.
 

Campus Services

Getting Started | Getting Connected | Help Desk Ticket

OIT Announcements

Request for Service

Help Desk Ticket – Create a new ticket for IT service request. 
Review Ticket Status – Check or modify an existing ticket.
Online Tutorials – How-to documentation. 
IT Self-Service  – Change NetID password, check print charges, check storage. 

Telephone Issue – tele@rice.edu | Phone: 713-348-5555
Undergraduate Applicants for Financial Aid: fina@rice.edu
Student Records:  registrar@rice.edu
Human Resource/Employee Records:  people@rice.edu

Bomgar  Remote AssistanceYou must be on the phone with the support specialist.

Classroom / Lab Support

Hours: Monday – Friday | 7:30 a.m. – 6 p.m.
Phone: 713-348-4989   | Need a room?

OIT Help Desk

Hours: Monday – Friday | 9 a.m. – 5 p.m. 
Phone:  713-348-HELP (713-348-4357)
Location:  Mudd 103 
Email:  helpdesk@rice.edu for all other technology requests and issues

  • *Walk-In  Support (provided by Student Computing Consultants)   Support Services include – Account Management;  connectivity to Rice Network; Password Reset; General Troubleshooting; Mobile Device Support.
  • Rice-owned computers – ** limited support through Walk-In support: connectivity to wireless network; VPN configuration; and email setup.

**depends on admin privileges on computer

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