Campus Services

Status of IT Systems

IT Alerts | IT Service Announcements

Request for Service

Help Desk Ticket – Create a new ticket for IT service request. 
Review Ticket Status – Check or modify an existing ticket.
Online Tutorials – How-to documentation. 
IT Self-Service  – Change NetID password, check print charges, check storage. 

Telephone Issue – tele@rice.edu | Phone: 713-348-5555
Undergraduate Applicants for Financial Aid: fina@rice.edu
Student Records:  registrar@rice.edu
Human Resource/Employee Records:  people@rice.edu

 

Bomgar  Remote AssistanceYou must be on the phone with the support specialist.

Classroom / Lab Support

Hours: Monday – Friday | 7:30 a.m. – 6 p.m.
Phone: 713-348-4989   | Need a room?

 

OIT Help Desk

Hours: Monday – Friday | 9 a.m. – 5 p.m. 
Phone:  713-348-HELP (713-348-4357)
Location:  Mudd 103 
Email:  helpdesk@rice.edu for all other technology requests and issues

  • *Walk-In  Support (provided by Student Computing Consultants)   Support Services include – Account Management;  connectivity to Rice Network; Password Reset; General Troubleshooting; Mobile Device Support.
  • Rice-owned computers cannot be supported through Walk-In support.

 

 

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