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Campus Services provide front-line technology support services to enhance the University’s mission and goals related to research, teaching & learning, and scholarship through individual consultation and communication with faculty, staff, and students.
 

Campus Services

 Rice KnowledgeBase – online documentation

OIT Help Desk

Hours: Monday – Friday | 9 a.m. – 5 p.m. 
Phone:  713-348-HELP (713-348-4357)
Location:  Mudd 103 * | Walk-In Summer Hours: 10 a.m. – 4 p.m.
Email:  helpdesk@rice.edu for all other technology requests and issues
Help Desk Ticket:  Submit a new ticket for IT service request
Review Ticket Status: – Check or modify an existing ticket.

  • *Walk-In  Support (provided by Student Computing Consultants)   Support Services include – Account Management;  connectivity to Rice Network; Password Reset; General Troubleshooting; Mobile Device Support.
  • Rice-owned computers – ** limited support through Walk-In support: connectivity to wireless network; VPN configuration; and email setup.

**depends on admin privileges on computer

Bomgar  Remote Assistance: You must be on the phone with the support specialist.

 

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