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Provide information technology services and solutions that enhance teaching and learning experiences through our commitment to excellence.

IT Support Services

IT Alerts and Announcements

Request for Service

Help Desk Ticket - Create a new ticket for IT service request. 
Review Ticket Status - Check or modify an existing ticket.
Online Tutorials - How-to documentation. 
IT Self-Service  - Change NetID password, check print charges, check storage. 

Telephone Issue – Email: tele@rice.edu | Phone: 713-348-5555

Banner, Esther, Edgar Web Applications- Email:  admsys@rice.edu


Bomgar  Remote AssistanceYou must be on the phone with the support specialist.

Classroom / Lab Support
Hours: Monday – Friday | 7:30 a.m. – 6 p.m.
Phone: 713-348-4989

Need a room?

IT Help Desk  
Hours: Monday – Friday | 9 a.m. – 5 p.m. 
Phone:  713-348-HELP (713-348-4357)
Location:  Mudd 103

Email:  admsys@rice.edu for Banner, Esther, & Edgar Web Applications
Email:  helpdesk@rice.edu for all other technology requests and issues